Topics created by StocksDeveloper

@admin Can you please help us with this ?

@admin Please close, it was related to Angel wide issues on that day. Resolved when your global issue was resolved.

@admin It is for the login api, please check account logs for the given date, that should give you the request. Sometimes we have to continuously retry, which is not ideal. Could you please investigate why your server was taking longer. It may turn out to be a big issue someday, if left unattended.

@admin Wohh.... any idea why is client getting an error then? Because this should not happen ideally. So if the session is open and it is active for 10 hours (active means there are requests coming in for that session); will it still be discarded after 10 hrs?

Team, This has been happening again & again for at least a couple of months now. Would you be able to assist on what is the status of this? Has the root cause been identified? If yes, what is it? What is the plan of action for a fix? Approximately when can we expect a permanent fix?

HI @StocksDeveloper We have noted this.

Hi @harish Please post Client id the response here.

Hi @StocksDeveloper Please update if you face this issue again this has been resolved now.

HI @StocksDeveloper @P415791 Kindly check now the issue has been resolved.

@admin Team, it has been six days now, when can we expect a response?

Hi @StocksDeveloper Please find the log sent to you the request body seems to be incorrect with invalid order id.

HI @StocksDeveloper This has been reported we will update you asap.

@admin We also see these errors: 2021-09-15 14:32:44.855 ERROR 14199 --- Login : [G153108 : G153108]: Angel error: Access denied because of exceeding access rate I see that many other users also reporting similar errors.

@admin It looks like we are performing testing duties for you for free. Why were the changes not tested before going live? Who was responsible for this? What action have you taken? Absolutely bad experience from such a big broker. The worst reliability of all brokers we work with. Do something about it.

HI @StocksDeveloper said in Abnormal Slowness on API Requests today: @admin We can confirm that the performance is back to normal today. Thanks a lot for your efforts. OK. we will update you on the same.

HI @StocksDeveloper Your feedback has been passed to the team. We regret the inconvenience.

@admin Thanks for the update, we know it has been resolved as mentioned in the description. The ticket was created primarily to have a fix so that this one does not occur again. Hope you have identified the cause & fixed it so that this does not happen again. Some of your users that are with us are trading very large portfolios, even a small outage puts a lot of money at risk. Thank you for your response.