We have been experiencing a recurring issue with the API, and we are reaching out to seek your assistance in resolving it.
The issue we are encountering pertains to the getpositions() API. We have noticed that we are receiving the following error randomly for several accounts, including but not limited to the accounts:
Error Detail:
We have thoroughly reviewed our usage of the API, and we are confident that we are well within the specified rate limits and that our API calls are occurring within the provided timeframes. Despite our efforts, we continue to face this error, which is causing significant challenges in managing positions through the API.
We kindly request your prompt assistance in diagnosing and resolving this error. We must have reliable access to the get positions() API
