Timeout issue through Tradetron for the past 1 week

prish1605 · Jun 26, 2023, 7:29 AM

Hi,

I am facing timeout issue when trades are initiated via tradetron for the past 1 week.

In multi leg entries, one leg is created however second leg is getting timeout.
Or
Both legs are created but still tradetron reports a timeout.

When checked with Tradetron, they say there is a timeout issue from broker as there is no response received for more than 2 minutes.

This is happening only since last week.

Can you please urgently advice what is the issue here?

Moderator_2 · Dec 13, 2023, 12:09 PM

Apologies for delayed response.
Please share us the client ID, order ID if the same issue still persists to help you further on this.

Thanks & Regards,
SmartAPI team