Orders placed but status unknown
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Hi,
Following orders were placed using API, we got order id in the response. However, when we check orders status in the orderbook response; it is showing as blank. Please investigate.
The user of the account could not even see these orders on AngelOne's trading website. They are not being shown there.
It caused a lot of panic to the user, as he did not know what to do. The issue happened in 2 accounts, details given below.
Even we have observed this issue for the first time.
Regards,
Pritesh Mhatre
Founder - Stocks DeveloperDetails:
Angel ID 1: REMM1042
Order ID: 240119000400536Angel ID 2: REMM1052
Order ID: 240119000400534 -
Hello @StocksDeveloper,
There was an intermittent issue which has been resolved now. Regret the inconvenience caused.
Thank you.
Regards
SmartAPI Team -
Latest Findings as per call with Angel's tech team:
- The orders were placed by Smart API
- The orders were placed at around 10:33 to 10:37
- Some orders were OPEN but not visible in orderbook of smartapi, angel website/mobile app, internal system that angel's customer care refers to (this is because client had called customer care to cancel open orders, but they could not see anything open)
- Although no open order was visible, the customer could see that margin utilized was high indicating that some order is open & consuming the margin
- This indicates that the issue lies with internal OMS & not Smart API
- Similar orders were placed in account (JJHM535) but it did not have any issue; only accounts (REMM1042 & REMM1052)
- Angel team are going to investigate further
Just looking at the nature of the issue, it is very critical & if it becomes widespread then it would be a disaster. Hence, we request you to investigate on priority.
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Following to the earlier comments.
Now we have a different issue, as I called and checked with the Angel customer support there was no Pending order in REMM1042 & REMM1052 but all of sudden I can see there is a Open Buy Order which is pending.
I am still not able to figure out what's going wrong.
.
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Orderbook response from the api has order status columns as blank. See below:
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Orders not visible on angel:
