Websocket HB failures
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\Error info: [WinError 10060] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond [WinError 10060] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond@admin. We have faced this issue 6 times since today market open. have reported this multiple times in the past.
quality of API is getting worse by the day.
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@admin already happened twice in past 45 mins.
\Error info: [WinError 10060] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond [WinError 10060] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond -
@admin even SmartAPI is failing to fetch data as per limits allowed and the service is not consistant as well.
please have a look at that one as well
thank
sukhwant -
Today websocket got disconnected 13 times so far.. Server is hosted at AWS, so this cant be a network issue..
This used to happen once or twice before but last week days were super bad. Whenever there is a movement in the market server goes down. This is clearly an infrastructure issue.
Please dont force us to switch to other vendors and take necessary step to improve. Our hard earned money is at stake here.
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@admin happened for the 7th time now since today 9:15.
you should stop your websocket service till it is fixed.
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HI @c_harish We are regret the inconvenience caused our team is working on it.