Not able to connect to the websocket, please help!

[trader_noob]

Whenever I try to run my websocket connection script (which was running fine till yesterday), this is occuring -->

Please help as soon as possible, this occured during market hours!

[Moderator_1]

Hello @Sanky, @trader_noob,
We have fixed this from our end. Please let us know if you are still facing this issue. You can try using sample code on our github repo for the same. Please write to us at smartapi@angelbroking.com for any other support.

Regards
SmartAPI Team

[Sanky]

@Moderator_1 @Moderator_2 I am still getting same error . This is really pathetic .

[Sanky]

@Moderator_2 SO what do I need to check ? I haven't changed anything , please let me know which code to use , I will try again

[Moderator_2]

Hi @Sanky,

Apologies for delayed response.
We have verified for your client code U12817, there is no issue for "Resubscribe error". Kindly reverify the issue at your end as our server is getting close request by client immediately after connection establishment.

Thanks & Regards,
SmartAPI team

[Sanky]

@Moderator_1 @Moderator_2 Is their any escalation channel we can follow ? Should we post on twitter or escalate with Angel to gain traction on this ?

[suraj.g2]

@trader_noob

same here, repeated timeout errors from last 2 days, breaking the algo multiple times a day. there's no proactive checks from angel for sure. seriously thinking of moving out.

[trader_noob]

@Sanky said in Not able to connect to the websocket, please help!:

ng issue do we need to do any updates etc

It's working at my end, no change.

[Sanky]

@Moderator_2 @Moderator_1 @admin Has this been fixed because I am still getting same error .

[Sanky]

@trader_noob @Moderator_2 I am still facing issue do we need to do any updates etc ?

[Sanky]

@ashigro @Moderator_1 @Moderator_2 I am still getting Resubscribe error

Please help

[Moderator_1]

Hello @trader_noob,
Apologies for the inconvenience. Rest assured, we are looking into it and would come up with fixes and usage best practices.

Regards
SmartAPI Team

[Phanilbb]

@Moderator_2 can u plz check this issue as well

https://smartapi.angelbroking.com/topic/4145/not-receiving-the-postback-calls

[trader_noob]

@Moderator_2 thanks, its working now. Would request you to implement measures so that this issue doesn't recur.

[Moderator_2]

Hi @trader_noob @ashigro @Phanilbb

We have fixed the issue now, Websocket is working fine from our end.
Please verify the same at your end and let us know if the issue still occurs

Thanks & Regards,
SmartAPI team

[pkrawat1]

Again got the same error. This never happened before today.

[pkrawat1]

Seems to be fixed now. Was getting same issue in morning.

[Sanky]

@Moderator_2 U12817

[Sanky]

@ashigro @trader_noob I am facing the same issue

[ashigro]

@Moderator_2
client code is MVY398